Cottonwood Pathways Career
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At Cottonwood Pathways, we’re seeking compassionate individuals who are passionate about helping others and making a meaningful impact through recovery-focused care and support.
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Administrative Support
POSITION SUMMARY
The Administrative Support role provides essential operational and clerical assistance to ensure the smooth and efficient functioning of Cottonwood Pathways. This position supports multiple departments by managing administrative tasks, maintaining organized systems, and promoting effective communication across the agency. With a strong emphasis on accuracy, timeliness, and professionalism, this role helps uphold agency standards, facilitate workflow, and contribute to a positive and productive work environment.
ABOUT THE COMPANY
We are Cottonwood Pathways, a purpose-driven behavioral health organization offering compassionate, client-centered care—and we are growing every day. Our mission is to provide the best overall care to persons seeking recovery that affects the most change. We're grounded in accountability and alignment, working together to help every team member reach their personal, professional, and financial goals. Our core values shape everything we do and guide how we hire, grow, and lead: we are inspirational, disciplined, accountable, transparent, aligned and results-oriented.
OBJECTIVES
• Provide administrative and clerical support to ensure smooth daily operations.
• Meeting and greeting clients to ensure a positive, welcoming, and supportive environment for all individuals entering Cottonwood.
• Communicating professionally with referral sources and outside agencies to support coordinated care.
• Assist with documentation management, filing, scanning, and uploading into internal systems.
• Observe and collect urine specimens for urinalysis testing.
• Manage incoming calls, messages, and communication across departments.
• Support scheduling needs, including appointments and checking in clients for individual and/or group sessions.
• Maintain clean, organized work areas and ensure proper handling of confidential information.
• Uphold agency standards, policies, and core values in all work performed.
• Perform other duties as assigned.
COMPETENCIES
• Demonstrates professionalism, integrity, and accountability in all tasks.
• Maintains strict confidentiality in accordance with HIPAA and agency policies.
• Strong organization and time-management skills; able to manage multiple tasks.
• Effective written and verbal communication skills.
• Proficiency with office equipment (computers, printers, phones, scanners, etc.).
• Works collaboratively with team members across departments.
• Adaptable and able to learn new systems, processes, and administrative tools.
• Provides excellent customer service to clients, staff, and external partners.
EDUCATION AND EXPERIENCE
• High school diploma or equivalent required.
• Prior administrative or clerical experience preferred.
• Experience in healthcare or behavioral health setting is a plus.
• Familiarity with office software (Microsoft 365, SharePoint, Electronic Health Records) preferred.
PHYSICAL REQUIREMENTS
• Ability to sit or stand for extended periods.
• Ability to lift and carry up to 15 pounds (e.g. files, supplies, materials).
• Frequent walking within the facility.
• Sufficient hearing and speech to engage in effective communication.
• Ability to operate standard office equipment (computers, printers, etc.)
BENEFITS
Benefits may vary based on employment status. Eligible employees may receive:
● Monthly allowance towards health benefits.
● Monthly allowance towards dental benefits.
● Monthly allowance towards vision benefits.
● Company-sponsored Life and AD&D insurance policy.
● Annual allowance for external professional development and training.
● Annual allowance of paid continuing education time.
● Access to internal training and professional development opportunities.
● Free Ironwood Gym Membership. (with minimum attendance).
● Generous paid time off, increasing with tenure.
● Paid holidays.
● Generous individualized incentives.
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Cottonwood Pathways recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to joinus@cottonwood.us.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.